Terms & Conditions

Thank you for shopping with . Please read these terms carefully before purchasing — by placing an order, you agree to everything outlined below.

1. Listings & Product Condition

All devices posted are daily specials and are sold on an individual basis. Each listing will clearly disclose whether the device is:

• Warrantied — sold at retail price, includes a 6–12 month warranty (see Section 2), or
• As-Is / No Warranty — sold at a discounted/special price with no warranty coverage.

It is the buyer’s responsibility to read the full listing description before purchasing. If warranty status is not stated in a listing, buyers should ask before completing payment — warranty status cannot be added retroactively after purchase.

2. Warranty Policy

Warrantied Devices (Retail Price Purchases)

Devices purchased at full retail price include a guaranteed 6–12 month warranty (exact duration stated in the listing), covering:

• Manufacturer defects (e.g., battery failure not caused by wear, unresponsive components, malfunctioning ports)
• Hardware failures under normal use that are not the result of accidental damage

Warranty does NOT cover:

• Physical damage (cracked screens, bent frames, liquid damage)
• Water/liquid exposure, unless the device is explicitly listed as water-resistant and used within manufacturer guidelines
• Damage from unauthorized repairs, third-party parts, or modifications (including jailbreaking)
• Software issues caused by the user (e.g., unauthorized iCloud lock attempts, unauthorized carrier unlocking)
• Cosmetic wear and tear
• Loss or theft

As-Is / No-Warranty Devices

Devices sold as daily specials without warranty are sold in their current, tested condition at the time of listing. By purchasing an as-is device, the buyer acknowledges:

• The device has been tested and confirmed functional at the point of sale
• Any known defects or reduced quality are clearly disclosed and specifically accepted by the buyer before purchase
• The buyer is encouraged to inspect and test the device fully at the time of pickup/delivery

An as-is description does not exclude rights that cannot lawfully be excluded under the Consumer Protection Act. A buyer retains statutory remedies for defects that were not specifically disclosed and accepted before the sale.

Warranty Claim Process

To submit a warranty claim, buyers must:

1. Contact us within the stated warranty period (6–12 months from purchase date, as specified on the original listing/receipt).
2. Provide proof of purchase (receipt, order confirmation, or transaction record).
3. Describe the issue in detail and, where possible, provide photos/videos of the malfunction.
4. Make the device available for inspection so we can verify the reported fault.

Our express warranty is additional to the implied warranty of quality under the Consumer Protection Act. For a qualifying defect within six months after delivery, the consumer may return the goods without penalty, at our risk and expense, and choose a repair, replacement, or refund. If repaired goods fail again within three months after the repair, we will replace the goods or refund the consumer as required by the Act.

Voided Warranty

The warranty is automatically voided if:

• The device shows signs of physical or liquid damage after sale
• Repairs were performed by anyone other than us or an authorized technician
• The IMEI/serial number has been altered, removed, or is inconsistent with the original sale record
• The device is reported lost or stolen (all devices are checked against blacklist/IMEI databases prior to sale)

3. Payment Procedure

All online orders are completed through our secure checkout. Card and any other payment methods shown at checkout are processed by our payment partners. Products are only sent out once payment has been confirmed.

Do not make payment to bank details sent outside our checkout unless you have first confirmed the arrangement directly with us through our official WhatsApp channel. Orders will not be processed or dispatched until payment is verified.

Lay-by

• A lay-by requires an upfront payment of 30% of the full purchase price. The remaining balance is paid according to the payment schedule disclosed and agreed before the lay-by begins.
• The goods are supplied only after the full purchase price has been paid. Until delivery, all lay-by payments remain the consumer’s property and the goods remain at our risk, as provided by section 62 of the Consumer Protection Act.
• If the consumer cancels before paying in full, or does not complete payment within 60 business days after the agreed completion date, we may deduct a cancellation fee equal to 1% of the full purchase price and will refund the balance paid.
• The cancellation fee is disclosed before the agreement begins. A written breakdown of the calculation is available on request.
• No cancellation fee is charged where non-completion results from the consumer’s death or hospitalisation.
• If we cannot supply the goods after full payment, the consumer is entitled to the remedies set out in section 62 of the Consumer Protection Act, including equivalent or better goods or the applicable statutory refund.

4. Delivery Policy

• Delivery is free. All orders are delivered to your nearest PUDO locker at no cost.
• We do not offer standard door-to-door delivery. PUDO locker collection is our default and included delivery method.
• Orders are processed and shipped only after payment has been confirmed.
• Delivery is calculated in business days only — weekends are not included. Estimated timeframes will be communicated at the time of purchase and may vary depending on your location.
• Please ensure your selected PUDO locker and contact details are correct at the time of order — is not responsible for delays or losses resulting from incorrect information provided by the buyer.
• Tracking details will be shared with the buyer once the item has been dispatched to the locker.
• The buyer is encouraged to inspect the device immediately upon collection and report any issues within 24 hours of receipt.

Optional Door-to-Door Delivery (At Client’s Own Risk)

Door-to-door delivery is available only on request and is undertaken entirely at the client’s own risk. This option is not covered by our standard delivery terms and carries the following costs:

• If the client chooses the uninsured (R200) option, they accept full risk for the device during transit and must sign a waiver acknowledging that is not liable for the device if it is lost, stolen, or damaged in transit.
• The R400 insurance portion is an estimate and may be adjusted depending on the value of the specific device being delivered.
• Door-to-door delivery requests must be arranged with us directly before dispatch.

5. Returns, Refunds & Exchanges

Warrantied Devices (Retail Price Purchases)

We do not provide refunds for a change of mind. This does not limit rights that cannot lawfully be excluded. For defective, unsafe, or unsuitable goods that qualify under sections 55 and 56 of the Consumer Protection Act, the consumer may return the goods within six months after delivery, without penalty and at our risk and expense, and choose a repair, replacement, or refund.

As-Is / Daily Special Devices

Devices sold as daily specials at a discounted price are sold as-is, in the condition tested and confirmed at the time of sale.

• There are no change-of-mind returns on as-is devices.
• A defect or reduced quality that is clearly described and specifically accepted before purchase is excluded from a claim based on that disclosed condition.
• Statutory remedies remain available for qualifying defects that were not disclosed and accepted before purchase.
• Buyers are strongly encouraged to fully test and inspect the device at pickup or delivery and report problems promptly.

Exchanges

For a change-of-mind exchange agreed outside the statutory defect process, the replacement device must be of equal or lesser value unless the buyer pays the difference. Exchanged devices must be returned in the same condition as received, with all original accessories. This condition does not reduce the remedies available for qualifying defective goods under the Consumer Protection Act.

Cancellations

Standard-order cancellations are handled according to the Consumer Protection Act and any other applicable law. Lay-by cancellations follow the specific 1% policy in Section 3. Nothing in this clause removes any cooling-off or cancellation right that applies by law.

6. General

• All sales are subject to stock availability. In the rare case an item sells out before your payment is confirmed, a full refund will be issued.
• Warranty coverage is non-transferable and applies only to the original buyer.
• reserves the right to update these terms at any time. The version in effect at the time of your order applies to that transaction.
• These terms are subject to the Consumer Protection Act 68 of 2008. If any term conflicts with a right that cannot lawfully be excluded, the Act prevails and the remaining terms continue to apply.

7. Contact

For questions about a listing, payment confirmation, delivery, a warranty claim, or an exchange request, please get in touch with us.

Website: ihomie.co.za

WhatsApp: 062 209 4195

Instagram: @ihomie

By completing a purchase with , the buyer acknowledges having read, understood, and agreed to these Terms & Conditions.