Frequently Asked Questions

Both. We stock brand new sealed devices at prices the big chains can't match, as well as certified pre-owned handsets that are fully tested and graded. Each product page states clearly whether the device is new or pre-owned.

Yes. Every device we sell is 100% authentic and goes through a rigorous testing and grading process before it reaches you. We do not sell counterfeit or clone devices.

Gaming consoles are powered on, updated, run through gameplay to check thermals, disc drive and HDMI output, and have their accounts fully deactivated before dispatch. Controllers are tested for stick drift and charging port wear.

Our pre-owned devices are fully tested, cleaned, and graded according to their cosmetic and functional condition. Each product page clearly states the grade and any visible wear so you know exactly what you're buying.

Delivery takes 1–3 business days in Gauteng and 3–5 business days elsewhere in South Africa after payment is confirmed. We send tracking details when your order is dispatched.

Delivery to your nearest PUDO locker is free. Door-to-door delivery must be arranged with us before dispatch and costs R200 without transit insurance or from R600 with insurance; the insured price may change with the value of the device.

Your estimate is based on the exact model, storage, cosmetic condition and battery health you select on our Trade-In page. The displayed quote is indicative and is confirmed after we inspect the device; you can take the confirmed amount in cash or use it towards an upgrade, with no obligation to accept.

We do not offer change-of-mind refunds. If goods are defective or do not meet the standards in the Consumer Protection Act, your statutory remedies still apply: within six months of delivery, you may return qualifying goods at our risk and expense and choose a repair, replacement or refund. A disclosed defect that you knowingly accepted is not treated as an undisclosed defect.

Warrantied smartphones include the 6–12 month warranty stated on the product page. It covers qualifying hardware defects under normal use, but not accidental or liquid damage, misuse, unauthorised repairs, loss, theft or ordinary cosmetic wear. This store warranty is additional to your rights under the Consumer Protection Act.

WhatsApp us on 062 209 4195 with your order number, a description of the fault, and clear photos or a short video. We arrange an inspection and normally complete the assessment within 3–7 business days after receiving the device. For a qualifying defect within six months, you choose repair, replacement or refund as provided by the Consumer Protection Act.

A lay-by starts with a 30% upfront payment, with the remaining balance paid on the schedule agreed before purchase. The goods are supplied after full payment. If you cancel before completing payment, we refund the amount paid less a cancellation fee of 1% of the full purchase price; no fee is charged where non-completion is due to the consumer’s death or hospitalisation.

The cancellation fee is 1% of the full purchase price, not 1% of the amount already paid. We disclose it before the lay-by starts, refund the balance of your payments, and provide a written calculation on request. The fee is not charged where non-completion is due to the consumer’s death or hospitalisation.

Our secure online checkout shows the currently available payment methods, including supported card and electronic payment options. Standard orders must be paid in full before dispatch; an agreed lay-by starts with 30% upfront and the goods are supplied after the balance is fully paid.

We primarily operate via courier delivery nationwide. If you're in the Johannesburg area and want to arrange a local pickup, contact us on WhatsApp and we'll see what we can do.

Devices are sold with a compatible charging cable. Original boxes and accessories are not guaranteed unless explicitly stated on the product page. All items are securely packaged for safe delivery.

The fastest way to reach us is via WhatsApp. You can also message us on Instagram @ihomie. We typically respond within a few hours during business hours.