iHomie

Legal

Privacy Policy

Last updated: 9 June 2026

1. Introduction

iHomieSA is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and delivery address.
  • Account Information: Username, password, and purchase history.
  • Payment Information: Payment card details are processed securely by our payment partners. We do not store your full card details on our servers.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on the site, clicks, and referring URLs.

3. How We Collect Information

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies and similar tracking technologies.
  • From third-party service providers such as payment processors and analytics platforms.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders, including delivery and payment processing.
  • To communicate with you about your orders, returns, and customer service inquiries.
  • To personalize your shopping experience and recommend products you may like.
  • To improve our website, products, and services through analytics and research.
  • To send marketing communications (only with your consent, which you can withdraw at any time).
  • To detect, prevent, and address fraud, security breaches, and technical issues.
  • To comply with legal obligations and enforce our terms and conditions.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Courier companies, payment processors, and IT service providers who assist us in operating our business.
  • Legal Authorities: When required by law, court order, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

All third parties are contractually bound to use your information only for the purposes for which it was disclosed and to protect it in accordance with this policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, and reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under South African law (POPIA), you have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information in certain circumstances.
  • Objection: Object to the processing of your information for marketing purposes.
  • Withdraw Consent: Withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10. Cross-Border Data Transfers

Your information may be transferred to and processed in countries outside of South Africa. Whenever we transfer your information internationally, we ensure appropriate safeguards are in place to protect it in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised effective date.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: