Delivery

1. Delivery timeframes

We deliver anywhere in South Africa within 1–5 business days. The exact timeframe depends on your location:

• Gauteng: 1–3 business days.
• Major cities outside Gauteng (Cape Town, Durban, Bloemfontein, Port Elizabeth, East London): 2–4 business days.
• Remote or outlying areas: 3–5 business days, sometimes longer depending on courier routing.

Orders placed over weekends or public holidays are processed on the next business day. Delivery timeframes are estimates and begin once payment has cleared and the order has been dispatched.

2. Shipping partners

We use trusted South African courier partners to get your device to you safely. Free delivery is to your nearest PUDO locker, and tracking information is shared as soon as the parcel is handed to the courier. Door-to-door delivery is available only by prior arrangement.

3. Delivery costs

Delivery to your nearest PUDO locker is free. Optional door-to-door delivery costs R200 without insurance or from R600 with insurance, depending on the device value. Door-to-door delivery must be arranged with us before dispatch; uninsured delivery is at the buyer's risk and requires a signed waiver.

4. Order processing

All devices are inspected, packed, and dispatched from Johannesburg. Orders paid before 12:00 on a business day usually ship the same day or the next business day. You will receive a dispatch confirmation with your tracking number once the parcel leaves our facility.

5. Tracking your order

Use the tracking link sent to your email or WhatsApp to follow your parcel. If your tracking number has not updated within 24 hours of dispatch, message us on WhatsApp and we will follow up with the courier directly.

6. Safe delivery

Devices are packed in protective wrapping and a sturdy outer box to survive courier handling. We recommend filming the unboxing when your parcel arrives. If the packaging is visibly damaged on arrival, notify the courier and contact us immediately.

7. Failed or missed deliveries

PUDO parcels must be collected within the collection window provided by the courier. If a parcel is returned because it was not collected, or if incorrect locker or contact details were supplied, a new delivery fee may apply. Optional door-to-door deliveries remain subject to the courier's delivery-attempt rules.

8. Local pickup

We primarily operate via courier delivery. If you are in Johannesburg and would prefer to collect in person, contact us on WhatsApp before placing your order and we will let you know if a same-day pickup can be arranged.

9. Contact us

For delivery questions, contact us on WhatsApp at 062 209 4195 or on Instagram at @ihomiesa.